Privacy Policy

Privacy Policy

This Privacy Policy defines the procedure for collecting, using, storing, and protecting personal data of users of the BESMA website (hereinafter referred to as the “Company”, “Website”).

By using the Website, you consent to the processing of your personal data in accordance with this Policy and the applicable laws of Ukraine.

1. General Provisions
The Company processes personal data in accordance with the Law of Ukraine
“On Personal Data Protection”.

The Company respects users’ right to privacy and takes all necessary measures to protect personal information.

2. Personal Data We Collect
The Company may collect and process the following personal data:
— first and last name;
— phone number;
— email address;
— delivery address;
— information provided when placing an order or making an inquiry;
— other information voluntarily provided through Website forms.

Technical data may also be collected automatically:
— IP address;
— browser and device type;
— cookie data;
— information about Website page visits.

3. Purpose of Personal Data Processing
Personal data is processed for the following purposes:
— order placement and fulfillment;
— communication with the customer regarding orders;
— delivery of goods;
— providing консультации and support;
— compliance with Ukrainian legislation;
— improving Website performance and service quality.

The Company does not use personal data for purposes incompatible with those listed above.

4. Personal Data Protection
The Company implements organizational and technical measures to protect personal data from:
— unauthorized access;
— loss or destruction;
— unlawful processing or distribution.

Only authorized employees of the Company have access to personal data.

5. Transfer of Personal Data to Third Parties
The Company does not transfer personal data to third parties, except when necessary for:
— order fulfillment (delivery services, payment providers);
— compliance with legal requirements;
— protection of the Company’s rights and legitimate interests.

Data is transferred only to the extent necessary for the relevant purpose.

6. Payment Services
Payments may be processed via payment services, including monoPay.

The Company does not store or process users’ bank card data. Payment information is handled directly by payment providers in accordance with their privacy policies.

7. Cookies
The Website uses cookies to ensure proper functionality, analytics, and to improve user experience.

Detailed information is provided in a separate document — Cookie Policy.

8. User Rights
The user has the right to:
— receive information about the processing of their personal data;
— request correction or deletion of personal data;
— withdraw consent to data processing;
— contact the Company regarding data protection issues.

To exercise these rights, the user may contact the Company via the contact details provided on the Website.

9. Data Retention Period
Personal data is stored no longer than necessary to achieve the purposes of processing or as required by Ukrainian law.

10. Changes to the Privacy Policy
The Company reserves the right to modify this Privacy Policy at any time without prior notice.

The current version is always available on the Website.

11. Contact Information
For all вопросы related to personal data processing, users may contact the Company via the contact details provided on the BESMA website.