Exchange / Return

The warranty period is up to 24 months depending on the type of product.
If warranty information is not specified in the product description, please contact a manager.

The warranty does not cover:
— mechanical damage caused by the customer;
— violation of operating conditions;
— power surges;
— use of low-quality lamps or components;
— signs of unauthorized repair;
— modifications to the product design;
— damage during installation;
— natural disasters.

Returns and exchanges are carried out in accordance with the Law of Ukraine “On Consumer Protection”.

Return conditions:
You may return or exchange a product within 14 calendar days from the date of receipt, provided that:
— the product has not been used;
— there are no signs of installation;
— the original packaging is preserved;
— the комплект is complete;
— wiring, circuits, and other structural elements have not been modified.

How to request a return?
— Contact the manager.
— Fill out a return request form.
— After confirmation, send the product via a delivery service.

Return shipping:
Returns are carried out via Nova Poshta.
Shipping costs are paid by the sender according to the carrier’s rates.
Cash-on-delivery parcels are not accepted.

Refunds:
Funds are refunded to the bank card used for payment.
Refunds are processed after the seller receives and inspects the product.
The refund period may be extended if additional inspection is required or if the комплект is incomplete.

Non-returnable items:
The following items are not eligible for return or exchange:
— products made or modified according to an individual order;
— products with altered characteristics (color, length, design, coating);
— products specially ordered or manufactured for a specific request.